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Cancellation Policy

As a policy, we do not cancel any order; customer can cancel their orders placed on the portal. However, if there are changes in the delivery slot time you requested or the address given is not in our delivery list of areas as specified or due to any other unforeseen circumstances, we may cancel the order. Please note: If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Suraj V.Suraj V.
12:39 18 Dec 24
I had a wonderful experience with EyeIdentity! The vendor is an expert when it comes to selecting the perfect pair of spectacles. He took the time to understand my needs and offered excellent suggestions that truly suit my face and style. Not only is he knowledgeable, but he is also incredibly polite and attentive, making the whole process a pleasure. I highly recommend EyeIdentity for anyone looking for expert advice and great customer service when it comes to eyewear! :)
Neha S.Neha S.
15:42 17 Dec 24
"Excellent service and a great selection of eyewear! The staff was very helpful in guiding me through the process of choosing the perfect frames, and the eye exam was thorough and well-explained. My glasses were ready on time, and the quality is fantastic. Highly recommend this optical shop for anyone looking for professionalism and quality products!"
CP V.CP V.
10:55 11 Dec 24
Exelaint service
Aanya C.Aanya C.
10:49 07 Dec 24
Good range of products and servicesVihaan
shivbhakt S.shivbhakt S.
14:30 29 Nov 24
I just love the collection they have ....Very nice and soft-spoken must visit and buy sunglass and all
Shaunik G.Shaunik G.
09:36 29 Aug 23
I had a fantastic experience at the shop! The wide range of stylish frames amazed me, and they were incredibly helpful in assisting me to find the perfect pair. Their attention to detail and commitment to ensuring the glasses fit comfortably was impressive. I'm thrilled with my new specs and will definitely be recommending this shop to everyone
Viki S.Viki S.
11:20 28 Aug 23
Better than lenskart.If you are looking for BEST quality, commitment, service, this is the place.I got 2 NIKON progressive specs made at much better clarity & comfort, as compared to lenskart.Very professional and helpful. They have good variety of stylish spectacles and sunglasses.>>> Eye-testing was very accurate and done professionally by optometrists.
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